Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrator product. Product advertised must be new and in its original packaging. Refunds will be processed by our Customer Service team within 5 working days. Promise does not apply if your purchase is part of a bundle or collection that can also be purchased individually at full price. Qualifying retailers are: John Lewis, Currys and Argos. Proof of advertised price by a qualifying UK retailer is required. Product must be the exact same model as appears in a Dyson Demo store or on .uk and be in stock with a qualifying retailer. Just contact our Customer Service team on 08. If, within 7 days of purchase, you find the same model advertised at a lower price by Argos, Currys or John Lewis in the UK, we’ll refund the difference. Our prices are checked and matched daily, so you can be confident you’re getting the best price by purchasing direct from Dyson.